Ordering is easy – just select your chosen gift box and add it to your basket. Any items no longer required can be removed from your basket at any time.

Shipping costs will be shown prior to your placing your order.

You will be required to pay for the goods in full at the time of ordering. We use secure payment facilities for online purchases. You can pay for your order through Paypal, using your PayPal account, credit card or debit card.

Once your order is complete, you will be notified electronically that we have received the order.

Yes!  In the cart, there is a drop down box entitled “Order details”. Please enter your own words here, and we will enclose your message for that little extra personal touch.

It is our aim to dispatch all orders within 24 hours of receipt but please allow a little longer if orders are placed between Friday and Sunday, as our normal office hours are Monday to Thursday.

We try to keep delivery charges to a minimum.  You can choose from a number of different delivery options at the point of checkout.

Unfortunately we are not able to offer shipping outside the UK at this stage.

Once you have placed your order, it is packed up here at Otter and Moose HQ, and as soon as it is dispatched we will send you an email with a tracking number.

If you are not sure which option is best for you, then feel free to get in touch with us on carrie@otterandmoose.co.uk

METHOD COST DESCRIPTION
STANDARD UK £3.90 ON ORDERS BELOW £60

(FREE STANDARD DELIVERY ON ALL ORDERS OVER £60)

Sent by Royal Mail Signed for 2nd Class delivery. Royal Mail aim to deliver within 3-5 days

EXPRESS UK (by 1pm next day) £8.55 ON ALL ORDERS 
BFPO £3.40 ON ALL ORDERS 

 

We hope that you will love your gift box as much as we loved creating it, but if for any reason you are not entirely satisfied with your purchase we will always offer a no-nonsense return and refund policy. Just let us know within 30 days if you are not happy and we promise to do our best to resolve any problems.

Simply return the item to us within 30 days of receipt, unused and in saleable condition in its original packaging, and we will offer you either an exchange or a full refund.

Our full returns policy can be found at Paragraphs 9 and 10 of our Terms of Sale at https://www.otterandmoose.co.uk/terms-of-sale/.

If you wish to return an item to us, then please email us on carrie@otterandmoose.co.uk.  Please include your order number along with your name and address or phone number.

Everything we send out is packaged with the greatest care and leaves here in perfect condition, but occasionally packages get damaged on their way to you. If this is the case, please email us at carrie@otterandmoose.co.uk and we will do our best to help you with a replacement.  Be sure to include your order number, name, address and any further details.

Yes.  Feel free to get in touch with us at carrie@otterandmoose.co.uk and we can work with you to produce a really special gift box for any range of occasions.

Yes.  We plan to run special promotions and discount codes from time to time.  Follow us on Instagram, Facebook or Pinterest, or subscribe to our newsletter to keep updated!

Please contact us and we can try to substitute any food items.  Use the Contact Us page to provide us with the details.

INTRODUCTION

Sorry, now for the boring, legal bit which we must include on the website – as much for your protection as our own. Please read these terms of sale and use carefully – they govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of them, you should not use our website.  You will be asked to expressly agree to these terms and conditions before you place an order for products from our website.

https://www.otterandmoose.co.uk/terms-of-use/

https://www.otterandmoose.co.uk/terms-of-sale/