This privacy policy explains how Otter & Moose Ltd uses and protects any personal information we collect about you when you use this website. Otter and Moose Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  Otter and Moose Ltd may change this policy occasionally by updating this page. Please do check this page from time to time to ensure that you are happy with any changes.

This privacy policy was updated on 21 May 2018.

What information do we collect about you?

We collect information about you when you register with us, place an order for our products, or when you voluntarily complete customer surveys, provide feedback and participate in competitions.

This may include the following information:  1) Name, 2) Contact information including address and email address and, in some cases, telephone number, 3) recipient names and addresses where you have sent a gift to such recipients, 4) other information relevant to customer surveys and/or offers or competitions, 5) information connected with reviews you may leave on our website,

We use different methods to collect data from and about you including through you using our website, filling in forms or by corresponding with us by post, phone, email or otherwise. We may also collect data from you by using cookies.

How will we use the information about you?

We require this information to understand your needs and provide you with a good service, and in particular for the following reasons:

  • where the information is necessary for the adequate performance of the contract between you and us for us to provide our services
  • for customer service and resolution purposes
  • for internal record keeping
  • to improve our products and services
  • we may from time to time send promotional emails about new products, special offers or other information that we think you may find interesting using the email address which you have provided and we may personalise the content based on what we believe may be of interest to you.
  • we may use the information for the purpose of fraud detection and prevention and enhancing safety on our website.

We have a legitimate interest in obtaining and using the information as set out above in being able to provide and improve the service and marketing that you receive from us.  You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or by emailing us at carrie@otterandmoose.co.uk.

Who we share your information with

We will not share your information with anyone other than our professional service partners in order to comply with our legal obligations, or to law enforcement agencies if requested.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on-line.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Other websites

Our website may at some times contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should exercise caution and read their own privacy policies.

Controlling your personal information

You may exercise any of the rights described in this section by sending an email to carrie@otterandmoose.co.uk. Please note that we will ask you to verify your identity before taking any further action on your request. We try to respond to all legitimate requests within one month.  If your request is particularly complex it may take longer than a month to respond . In this case we will notify you and keep you updated.

Rectification of Inaccurate or incomplete information:  You have the right to ask us to correct inaccurate or incomplete personal information concerning you.

Data Access and Portability: You have the right to request copies of your personal information held us by us.

Data Retention and Erasure: We generally retain your personal information for a period of 6 years after your last active use of our website (in line with our legal obligation to keep order information for this duration for tax, legal and auditing obligations). If you no longer want us to keep your information you can request that we erase your information. Please note that if you request the erasure of your personal information we may retain some of the personal information as necessary for our legitimate business interests, such as fraud detection.

Objection to Processing and Profiling: You are entitled to require us not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing we will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims.

Data Security:  The security of your data is very important to us.  We will take all appropriate steps to protect your data and will treat it with great care and attention. Access to your personal date is password protected and sensitive data such as payment card information is held securely by our 3rd party payment providers.

Lodging complaints: You have the right to lodge complaints about the data processing activities carried out by us with the Information Commissioner’s Office. In the UK please read https://ico.org.uk/for-the-public/raising-concerns

for details of how to do this.We would, however appreciate the chance to deal with your concerns before you approach the ICO so please do contact us in the first instance.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or by emailing carrie@otterandmoose.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission, are required by law to do so or this is required for the provision of our services as detailed above.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 21 May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

by email at carrie@otterandmoose.co.uk

or write to us at: Otter & Moose Ltd, 45 Park Avenue, Bedford, MK40 2NF